Ameyo is a Fullstack Customer Experience platform delivering the best features to enhance the experience of your customers and employees. So what makes Ameyo different than other vendors? Let’s find out!
What Is Ameyo?
Ameyo is an AI-empowered CX solutions provider that helps enterprises enhance their customer experience throughout the customer journey.
An omnichannel customer experience platform ensures the context of customer interaction remains intact even when the information passes through different communication channels.
What Do We Offer?
Here is a list of products offered by Ameyo to enhance the customer experience for enterprises:
1. Call Center Management Software
The call center management software offers services like customizable IVR, automated routing, auto-dialing, CTI integration, number masking, and role-based authorization.
It also has other features like Unified Agent Desktop, click-to-call rate, etc., to enhance the employee experience at the same time.
2. Omnichannel Customer Engagement
The omnichannel customer engagement solution provides all the information from different communication channels on one interface and real-time monitoring to tackle situations at the earliest.
Streamline workflows and CRM integration to create a hassle-free customer experience.
3. Unified Help Desk
The unified help desk exhibits interactions sourced from various communication channels like voice calls, SMS, email, website, app, and other social media platforms on an integrated dashboard for ticketing management. In addition, AI and bots with sentiment analyzing capabilities help provide better assistance.
4. Conversational AI
The conversational AI assists the customers with human-like interactions by providing quick self-service, omnichannel support, and live chat handover when human intervention is required. In addition, it supports multiple languages and is end-to-end encrypted.
5. Omnichannel Contact Center Solution
The omnichannel contact center solution helps optimize the customer journey, increase operational efficiency with a real-time operational dashboard, and reduce traditional contact centers’ limitations.
It is AI-powered and includes enterprise-grade outbound dialing, CRM integration, etc. Click here to learn more about Ameyo’s omnichannel contact center solution.
6. Full Stack Cloud Contact Center Software
Ameyo’s cloud-based contact center provides a set of software, tools, and services that can be used to support multi-channel customer interactions for businesses.
This contact center can support voice calls, video, social media, email, SMS, chat, etc. It takes minimal deployment time and near-zero upfront costs and offers flexibility, scalability, and easy and secure access.
Ameyo Vs. Others
7. Remote Contact Center Software
The virtual call center software has a 360-degree view for infrastructural management, centralization of operations, remote login and functionality, and faster deployment with minimal disruptions. It tops it all with an enterprise-ready mobile contact center application.
8. Communication Platform As A Service
Ameyo’s communication platform offers solutions such as WhatsApp for Business, Google’s Business Messaging, Ameyo’s AI-powered Voice Bot, and Drishti Cloud IVR for enterprise contact center enhancement.
Why Do Enterprises Trust Ameyo?
Being a provider of such a wide range of solutions, it is essential to ensure that all the information safety protocols are in place. Here is a list of Ameyo’s licensing and security compliances that are followed to provide a secure and reliable service to the enterprises:
1. UL VNO
Unified License (UL) or Virtual Network Operator (VNO) is a license provided by the Department of Telecommunications (DoT) that allows a vendor like Ameyo to act as a reseller of internet service. It enables the vendors to enact as an ISP (Internet Service Provider) and provide internet services to their clients on a comparatively smaller scale without owning a telecommunications enterprise.
2. PCI DSS
The Payment Card Industry Data Security Standard (PCI DSS) consists of policies that protect debit and credit cardholders from cyber fraud.
Ameyo’s compliance safeguards the confidential information of clients from any misuse.
3. PCI DSS Assistance
PCI DSS assistance is offered to enterprises with an on-premise setup that wishes to become PCI DSS compliant with Ameyo’s cloud deployment service.
4. ISO 27001
ISO 27001 refers to the international standards for managing information security. The certification indicates that Ameyo follows the standards and ensures data security.
5. ISO/IEC 27018
ISO/IEC 27018 protects Personally Identifiable Information (PII). Ameyo has ISO/IEC 27018 certification to increase its credibility and build trust among the users leading to a long-term business relationship.
6. Accessible Archiving and Retrieval
There are various rules and policies regarding archiving of clients’ information. Ameyo provides an accessible way to archive information and retrieves it on demand.
Furthermore, it stores it in a compressed version to ensure optimum space usage.
Why choose Ameyo’s Enterprise Contact Center?
Enterprise Contact Center (ECC) refers to a unified contact center that allows enterprises to perform complex operations involved in the functionality of a contact center from a centralized platform.
It includes all the beneficial features like integration of omnichannel communication, advanced call routing, agent management, simplified automation and analytics, and detailed reports.
Here is a list of reasons why leading enterprises prefer Ameyo’s Enterprise Contact Center:
1. Ease of Customization
Just like one shoe does not fit all, one design does not work for all enterprises. However, Ameyo provides the ease of customization for setting up desired rules, configuring the dashboard and reports, and many more features that can be tailored specifically according to the requirements of the business.
2. 24×7 Support
Ameyo offers dedicated support 24×7 to answer and solve any queries or issues by its clients. It is easily accessible and increases customer satisfaction with quick responses.
It ensures that businesses can focus on operations without worrying about technical issues.
3. Secure and Reliable
Ameyo follows all the security protocols required to ensure the safety of customer data.
It has also acquired various licenses and certifications to establish credibility supplementary to infrastructural security practices like end-to-end internal testing and periodic certification of Vulnerability Assessment & Penetration Testing (VAPT) from a third-party IT firm.
4. Enterprise Contact Center Proficiency
With 17+ years in service and 2000+ clients in 60+ countries, Ameyo has gained proficiency in providing quality customer engagement solutions to businesses and enhancing their customer journey throughout their different modes of communication.
From traditional channels like voice calls and SMS to virtual channels like email, websites, applications, and other social media platforms (Facebook, WhatsApp, etc.) Ameyo caters to all.
5. Selective Payment
Ameyo presents a selective payment option to businesses, allowing them to pay only for their services. It is cost-effective for providing the best solutions and retaining long-term clients.
6. Uptime of 99.8%
Ameyo understands the value of being 24×7 accessible to customers. Hence, it provides an uptime of 99.8% so the customers can reach out to the businesses at their convenience.
If you are intrigued by the information you have read, get in touch with us and dive deeper into the world of cloud contact centers. Modernize the way you cater to your customers and improve their customer journey with Ameyo today!