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Call Center Software Platform

Modernize your call center & craft a new world of customer engagement

Call Center Solutions

Businesses today are stressing on strategies to define the customer experience delivered. More and more automation and control of processes is becoming the need of the hour. Business efficiency via technology and process innovation has prompted enterprises to adopt various existing tools. We define Ameyo as an advanced automation software which helps businesses across various domains to manage their customer interactions.

Ameyo is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, IP-PBX, CTI, IVR, Predictive dialer, Voice Logger, Unified Presence, Call Centre Management Software, Sales Management, Customer Care, and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements.

Ameyo call center software offers complete inbound and outbound capabilities including Predictive Dialer, ACD and IVR system, Voice Logger, and pre-integrated database, CRM, and reporting capabilities. Some other capabilities that Ameyo adds to your business infrastructure include:

  • Remote system access
  • Converged network
  • Multichannel support
  • Rapid application deployment
  • High availability
  • Fault tolerance
  • Reliability
  • Critical process duplication
  • Duplicated communication path
  • Fully redundant/secure solution 

Ameyo provides communications solutions for contact centers and enterprises of different types and sizes. The innovative and adaptive technology platform, Ameyo, offers redundancy, multi-tenancy, extensibility, and rapid development of new features of call centre management software, for faster turnaround time. Solutions based on the Ameyo platform are comprehensive, yet flexible to meet the ever-evolving requirements of contact centers and enterprises. They are the ideal solution for any kind of contact centers or enterprise irrespective of size, technology (TDM or VoIP), nature of operations, or workforce distribution.