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Contact Center Technologies - Ameyo CHAT

    Contact Centre Software - Ameyo Chat

    Streamline Customer Experience with Ameyo Chat

    Businesses need to provide optimal customer service across all channels simultaneously to sustain in this competitive era. Live Chat has emerged as a successful tool for a company that thrives on providing excellent customer experience. Ameyo Chat can be used to cross­-sell or up-sell while minimizing operational costs.

    Ameyo's chat capabilities enable real-­time interaction between agents and customers. The customer can request for a chat session and the agents can automatically retrieve information from a knowledge base to quickly respond to customer inquiries. Agents can have multiple chat sessions simultaneously, thus minimizing their idle time.

    Key Capabilities

    • Customer can request chat sessions from a website
    • Integrated with agent workbench to provide a unified interaction interface
    • Ability to configure custom routing policies for chat requests
    • Supported routing policies—FIFO, LWA (Longest wait), etc.
    • Agents can have multiple concurrent chat sessions
    • Re­-routing a chat session to another chat queue
    • Chat logging
    • Can be integrated with standard chat clients, XMPP ­based customer interface or agent interface 
    • Ability to implement single queue multi­channel routing