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Ameyo Omni

Universal Queue for Contact Centers

Unified Customer Interaction Software for Omnichannel Communications

customer service software solutions

What Is Omni?

Ameyo Omni - A unified omnichannel platform for handling, reporting, routing, recording, monitoring, and management of customer interactions from multiple communication channels (Voice, Chat, Email, Web, SMS and Social Media) in the organization. The Universal Queue allows an agent to handle calls, reply to chat messages, send emails and manage social media interactions from a single unified interface, eliminating the hassles of switching systems. Ameyo OmniQueue allows you to deploy state-of-the-art customer service software solutions managing every customer interaction in a consistent manner.

Key features

Contact Center Technologies

Unified interface

Customer Service Software Solutions

Activity history

customer interaction software

Real-time graphical representations

Call Center Software Solutions

Voice logs with configurable interaction dashboards

Contact Center management Software

Advanced trigger-based notification,

Callcenter Software

Time-based auto responses,

Omni Channel Customer Experience Solutions

Customer-based SLA definition,

customer loyalty solutions

Sentiment analysis and Customer parameter based merging logics.

customer interaction management software

Interaction Management

  • Customer interaction management software allows agent to merge customer interactions based on predefined merging logics

  • Displays customer interaction history on the receival of a new interaction instantaneously

  • Implement intelligent routing mechanism to direct customer interactions from configured media sources to relevant agents

Agents

  • Empower agents with complete history of customer interactions to provide personalized customer service

  • Equip agents the option of responding to customer interactions through canned responses

  • Enables easy transfer of customer calls with the simultaneous transmission of customer context
Customer Contact Software
customer loyalty solutions

Reporting
and Analytics

  • Provides a comprehensive customer interaction history across communication channels - allowing organization to leverage the channels that are increasingly becoming customer preference

  • Generates real-time operational statistics of multiple campaigns, interaction attributes, etc.

  • The customer loyalty solution also furnishes real-time graphical representation of interaction status and priority which improves loyalty towards a brand

Ameyo OmniQueue enables end-to-end lifecycle management of customer conversations across multiple channels, allowing organizations to provide exceptional customer satisfaction and agent productivity.

customer  lifecycle management | whitepaper

 Free Whitepaper  

Omni-channel Commerce- Making Customer Experience the New Competitive Advantage

This whitepaper from Frost & Sullivan explores the reality of Omni-Channel Customer Experience today.

DOWNLOAD WHITEPAPER