Real-time graphical representations
Voice logs with configurable interaction dashboards
Advanced trigger-based notification,
Time-based auto responses,
Customer-based SLA definition,
Sentiment analysis and Customer parameter based merging logics.
Ameyo OmniQueue enables end-to-end lifecycle management of customer conversations across multiple channels, allowing organizations to provide exceptional customer satisfaction and agent productivity.
This whitepaper from Frost & Sullivan explores the reality of Omni-Channel Customer Experience today.