An Advanced Queue Management System
VQ Pass or Virtual Queuing Pass is an Ameyo advanced queue management system to help enterprises refrain from losing vital customers. This feature provides contact centers the opportunity to reduce abandoned calls due to increased wait times during peak calling hours.
Benefits of VQ Pass:
- With VQPass, the callers get an option of 'Passing' the queue and connecting directly to the agent after the expected wait time notified or requesting a callback at a convenient time
- It offers the callers with options to best utilize their time which allows the call center to satisfy their customers
- It allows managing all the customers and ensuring that extended wait time does not lead them to abandon calls