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Ameyo aUTOMATIC CALL DISTRIBUTOR

    Intelligently Distribute Calls 

    Ameyo Automatic Call Distributor

    Automatic Call Distributor is used to route incoming calls. Ameyo’s ACD ensures uniform call distribution across available agents and balanced load distribution across multiple office locations. It comes packed with a powerful routine engine that distributes call based on pre-defined rules including skill­-based call routing, FIFO, and priority. In addition, it comes pre- integrated with an IVR that provides for options of self­service and also to reach the specified department directly.

    The solution can be deployed for both localized, as well as distributed set­up with centralized administration for supervisors to manage caller queues efficiently from anywhere in the world.

    Ameyo’s Automatic Call Distribution solution is ideal for businesses that have high call influx from multiple locations with a high ratio of customers looking for specific information.

    Benefits

    • The ACD solution makes it easier to scale up your operations effortlessly and quickly, and with least infrastructure costs.
    • Compatible with every communication channel and makes universal queue for voice, email, chat, social media and more
    • Skill­based routing directs calls based on agents’ expertise
    • Automatically call back customers who don’t want to wait
    • Seamless integration with third­party databases
    • Comprehensive reporting—Analyze productivity and performance via GUI, web­based, real­time reports