Automatic Call Distributor is used to route incoming calls. Ameyo’s ACD ensures uniform call distribution across available agents and balanced load distribution across multiple office locations. It comes packed with a powerful routine engine that distributes call based on pre-defined rules including skill-based call routing, FIFO, and priority. In addition, it comes pre- integrated with an IVR that provides for options of selfservice and also to reach the specified department directly.
The solution can be deployed for both localized, as well as distributed setup with centralized administration for supervisors to manage caller queues efficiently from anywhere in the world.
Ameyo’s Automatic Call Distribution solution is ideal for businesses that have high call influx from multiple locations with a high ratio of customers looking for specific information.