Enhances Customer Experience by Enabling Targeted and Skill-based Outbound Campaigns
Ameyo’s Parallel Predictive Dialer (PPD) enables effective and targeted outbound campaigns for contact centers. Earlier, defining the contact strategy by assigning appropriate agent skills was limited to just the inbound processes. Now with PPD, AMEYO simplifies the customer-specific dialing processes. Ameyo PPD ensures target-based and skill-based dialing for targeted outbound campaigns. This new dialing mode is a customer-oriented solution that granulates the outbound dialing strategy to achieve a more targeted campaign.
- Consolidates diverse dialing campaigns based on process requirements while doing parallel prediction for each.
- Allows to set up customized dialing parameters specific to different campaigns addressing a diverse set of customers.
- Enables targeted and skill-based outbound dialing enhancing customer experience.