Ameyo Preview Dialer Allows Agents to Control the Dialing Process
Ameyo preview dialer is an auto dialer that automatically proposes the next call to dial based on campaign settings and provides the agent an opportunity to prepare before placing the call. With preview dialer, contact center agents are able to see the next call in the list, and is up to them when to make the call and is also allowed to skip to the next name on the list. This can be ideal for call centers with complex sales process where a bit of research is required between calls to increase the chances of success.
Benefits of Preview Dialer for Call Center
- Allows sequential dialing from a particular contact list.
- The contact center agent here can “preview” the contact record prior to the call, based on which s/he can decide to continue or switch to the next contact.
- Automatically presents customer information (including transaction history, previous conversations, etc) prior to the system dialing the number.
- Agent is provided with complete control over the dialing process
Preview dialer is an effective automatic dialer for call center agents who are required to research the prospects before the dialing process to gather customer information for research before making the call. It also allows the agent to prioritize contacts and dial accordingly.