Progressive dialling offers similar productivity to predictive dialling whilst removing the risk of abandoned/silent calls. In this mode, the number is not dialed unless there is an agent available. Once the call is connected, information about the call is presented to them. Calls that do not result in ‘ringing’ are automatically and immediately disconnected. This removes the wait time between calls and can improve agent productivity significantly. Progressive Dialer is ideal where the calls are very similar in nature and only dials when an agent becomes available.