Leading Call Center Software

Inbound Call Center Software | Outbound Call Center Software | On-Premise Call Center Software | Cloud Call Center Software

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    Trust of 7100+ Enterprises in 60+ Countries

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    Aegon Life
    SC
    BYJU'S
    ZOHO
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    We’re currently the biggest CEP in the emerging markets, built for enterprises to win customers for life and scale business growth.

    12 Billion+

    Annual engagements over
    voice, messaging & video

    2 Billion+

    Queries resolved
    by AI bots

    75 Million+

    Hours of
    conversation enables

    700 Million+

    People connected
    in 62 countries

    Deployment of your choice

    On-Premise or Cloud Call Center Software

    On-Premise Call Center Software

    Get complete control over the infrastructure and data security

    What is Contact Center as a Service (CCaaS)-

    Cloud Call Center Software

    Get easy deployment with hassle-free scalability and flexibility

    Integrate With Any Enterprise-Grade CRM

    Integrate With Any Enterprise-Grade CRM

    Ameyo call center software can be integrated with all major CRMs such as Microsoft Dynamics, Salesforce, Freshdesk Mint, Zendesk, Zoho, Sugar, LeadSquared, Zoho Desk, and Kapture. The integration is quick and seamless with all these CRMs and ensures a smooth data exchange between the two systems.

    Ameyo Call Center Software: Feature Highlights

    Dynamic IVR
    Dynamic IVR

    Effectively route calls to the right department based on caller input

    WebRTC
    WebRTC

    Enable secure, platform independent, high-quality voice calls with WebRTC

    Auto Dialer
    Auto Dialer

    Maximize your outbound calling with an automated dialing system

    Number Masking
    Number Masking

    Ensure customer data privacy by enabling number masking on dialing interface

    Call Recording
    Call Recording

    Record calls to keep a track on call quality and agents’ performance

    Auto Clean Logs
    Auto Clean Logs

    Configure the time-period of your call logs to auto clean them and save your time

    CTI
    CTI

    Integrate with enterprise-grade CRMs to get deeper insights into customer context

    Real-Time Monitoring
    Real-Time Monitoring

    Monitor every call and every agent’s performance in real-time

    User Management
    User Management

    Easily manage your users in one click when you need more agents in a campaign

    Customized Reports
    Customized Reports

    Measure every business metric with customizable reports

    SLA Breach Notification
    SLA Breach Notification

    Be informed about SLA breaches beforehand to maintain customer satisfaction

    Ameyo Benefits

    Collaborate to Resolve Customer Query Faster

    Improved Agent Productivity

    Improve your agents’ productivity with customer service tools like Unified Agent Desktop, Integrated Knowledge Base, Team Collaboration Capabilities, and AI-Powered Customer Insights.

    Reporting with CCaaS

    Increased Lead-Conversion Rate

    Ameyo call center software empowers you to improve your lead-conversion rate dramatically with better hold on customer insights and auto dialers- Predictive Dialer, Preview Dialer, and Progressive Dialer.

    Comprehensive-Reporting

    Enhanced Monitoring and Analytics

    Monitor every aspect of your call center operations with Ameyo’s advanced monitoring and analytics tools. Get enhanced visibility on every metric that matters and enables you to improvise your strategy.

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    Improved Business Decisions

    With advanced contact center technology and streamlined call center operations, ensure improved and well-informed business decisions. Empower your call center with a measurable improvement in ROI.

    Proud to be leader on G2