Leading Call Center Software
Inbound Call Center Software | Outbound Call Center Software | On-Premise Call Center Software | Cloud Call Center Software
Trust of 7100+ Enterprises in 60+ Countries
We’re currently the biggest CEP in the emerging markets, built for enterprises to win customers for life and scale business growth.
12 Billion+
Annual engagements over
voice, messaging & video
2 Billion+
Queries resolved
by AI bots
75 Million+
Hours of
conversation enables
700 Million+
People connected
in 62 countries
Deployment of your choice
On-Premise or Cloud Call Center Software
On-Premise Call Center Software
Get complete control over the infrastructure and data security
Cloud Call Center Software
Get easy deployment with hassle-free scalability and flexibility
Integrate With Any Enterprise-Grade CRM
Ameyo call center software can be integrated with all major CRMs such as Microsoft Dynamics, Salesforce, Freshdesk Mint, Zendesk, Zoho, Sugar, LeadSquared, Zoho Desk, and Kapture. The integration is quick and seamless with all these CRMs and ensures a smooth data exchange between the two systems.
Ameyo Call Center Software: Feature Highlights
Dynamic IVR
Effectively route calls to the right department based on caller input
WebRTC
Enable secure, platform independent, high-quality voice calls with WebRTC
Auto Dialer
Maximize your outbound calling with an automated dialing system
Number Masking
Ensure customer data privacy by enabling number masking on dialing interface
Call Recording
Record calls to keep a track on call quality and agents’ performance
Auto Clean Logs
Configure the time-period of your call logs to auto clean them and save your time
CTI
Integrate with enterprise-grade CRMs to get deeper insights into customer context
Real-Time Monitoring
Monitor every call and every agent’s performance in real-time
User Management
Easily manage your users in one click when you need more agents in a campaign
Customized Reports
Measure every business metric with customizable reports
SLA Breach Notification
Be informed about SLA breaches beforehand to maintain customer satisfaction
Ameyo Benefits
Improved Agent Productivity
Improve your agents’ productivity with customer service tools like Unified Agent Desktop, Integrated Knowledge Base, Team Collaboration Capabilities, and AI-Powered Customer Insights.
Increased Lead-Conversion Rate
Ameyo call center software empowers you to improve your lead-conversion rate dramatically with better hold on customer insights and auto dialers- Predictive Dialer, Preview Dialer, and Progressive Dialer.
Enhanced Monitoring and Analytics
Monitor every aspect of your call center operations with Ameyo’s advanced monitoring and analytics tools. Get enhanced visibility on every metric that matters and enables you to improvise your strategy.
Improved Business Decisions
With advanced contact center technology and streamlined call center operations, ensure improved and well-informed business decisions. Empower your call center with a measurable improvement in ROI.