Leading Call Center Software
Inbound Call Center Software | Outbound Call Center Software | On-Premise Call Center Software | Cloud Call Center Software
Trust of 2000+ Enterprises in 60+ Countries
Deployment of your choice
On-Premise or Cloud Call Center Software
On-Premise Call Center Software
Get complete control over the infrastructure and data security
Cloud Call Center Software
Get easy deployment with hassle-free scalability and flexibility
Integrate With Any Enterprise-Grade CRM TEST
Ameyo call center software can be integrated with all major CRMs such as Microsoft Dynamics, Salesforce, Freshdesk Mint, Zendesk, Zoho, Sugar, LeadSquared, Zoho Desk, and Kapture. The integration is quick and seamless with all these CRMs and ensures a smooth data exchange between the two systems.
Ameyo Call Center Software: Feature Highlights
Effectively route calls to the right department based on caller input
Auto distribute your calls to the best-suited agent via ACD system
Enable secure, platform independent, high-quality voice calls with WebRTC
Maximize your outbound calling with an automated dialing system
Ensure customer data privacy by enabling number masking on dialing interface
Record calls to keep a track on call quality and agents’ performance
Auto Clean Logs
Configure the time-period of your call logs to auto clean them and save your time
Integrate with enterprise-grade CRMs to get deeper insights into customer context
Monitor every call and every agent’s performance in real-time
Easily manage your users in one click when you need more agents in a campaign
Measure every business metric with customizable reports
SLA Breach Notification
Be informed about SLA breaches beforehand to maintain customer satisfaction
Improved Agent Productivity
Improve your agents’ productivity with customer service tools like Unified Agent Desktop, Integrated Knowledge Base, Team Collaboration Capabilities, and AI-Powered Customer Insights.
Increased Lead-Conversion Rate
Ameyo call center software empowers you to improve your lead-conversion rate dramatically with better hold on customer insights and auto dialers- Predictive Dialer, Preview Dialer, and Progressive Dialer.
Enhanced Monitoring and Analytics
Monitor every aspect of your call center operations with Ameyo’s advanced monitoring and analytics tools. Get enhanced visibility on every metric that matters and enables you to improvise your strategy.
Improved Business Decisions
With advanced contact center technology and streamlined call center operations, ensure improved and well-informed business decisions. Empower your call center with a measurable improvement in ROI.
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG