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Leading Call Center Software

Inbound Call Center Software | Outbound Call Center Software | On-Premise Call Center Software | Cloud Call Center Software

Trust of 2000+ Enterprises in 60+ Countries

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Deployment of your choice

On-Premise or Cloud Call Center Software

On-Premise Call Center Software

Get complete control over the infrastructure and data security

What is Contact Center as a Service (CCaaS)-

Cloud Call Center Software

Get easy deployment with hassle-free scalability and flexibility

Integrate With Any Enterprise-Grade CRM

Integrate With Any Enterprise-Grade CRM TEST

Ameyo call center software can be integrated with all major CRMs such as Microsoft Dynamics, Salesforce, Freshdesk Mint, Zendesk, Zoho, Sugar, LeadSquared, Zoho Desk, and Kapture. The integration is quick and seamless with all these CRMs and ensures a smooth data exchange between the two systems.

Ameyo Call Center Software: Feature Highlights

Dynamic IVR
Dynamic IVR

Effectively route calls to the right department based on caller input

Intelligent Routing
Intelligent Routing

Auto distribute your calls  to the best-suited agent via ACD system

WebRTC
WebRTC

Enable secure, platform independent, high-quality voice calls with WebRTC

Auto Dialer
Auto Dialer

Maximize your outbound calling with an automated dialing system

Number Masking
Number Masking

Ensure customer data privacy by enabling number masking on dialing interface

Call Recording
Call Recording

Record calls to keep a track on call quality and agents’ performance

Auto Clean Logs
Auto Clean Logs

Configure the time-period of your call logs to auto clean them and save your time

CTI
CTI

Integrate with enterprise-grade CRMs to get deeper insights into customer context

Real-Time Monitoring
Real-Time Monitoring

Monitor every call and every agent’s performance in real-time

User Management
User Management

Easily manage your users in one click when you need more agents in a campaign

Customized Reports
Customized Reports

Measure every business metric with customizable reports

SLA Breach Notification
SLA Breach Notification

Be informed about SLA breaches beforehand to maintain customer satisfaction

Ameyo Benefits

Collaborate to Resolve Customer Query Faster

Improved Agent Productivity

Improve your agents’ productivity with customer service tools like Unified Agent Desktop, Integrated Knowledge Base, Team Collaboration Capabilities, and AI-Powered Customer Insights.

Reporting with CCaaS

Increased Lead-Conversion Rate

Ameyo call center software empowers you to improve your lead-conversion rate dramatically with better hold on customer insights and auto dialers- Predictive Dialer, Preview Dialer, and Progressive Dialer.

Comprehensive-Reporting

Enhanced Monitoring and Analytics

Monitor every aspect of your call center operations with Ameyo’s advanced monitoring and analytics tools. Get enhanced visibility on every metric that matters and enables you to improvise your strategy.

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Improved Business Decisions

With advanced contact center technology and streamlined call center operations, ensure improved and well-informed business decisions. Empower your call center with a measurable improvement in ROI.