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Leading Call Center Software

Inbound Call Center Software | Outbound Call Center Software |
On-Premise Call Center Software | Cloud Call Center Software

Trusted by Leading Brands

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Ameyo Call Center Software: Feature Highlights

IVR

Dynamic IVR

Effectively route calls to the right department based on caller input

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Intelligent Routing

Auto distribute your calls  to the best-suited agent via ACD system

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WebRTC

Enable secure, platform independent, high-quality voice calls with WebRTC

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Auto Dialer

Maximize your outbound calling with an automated dialing system

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Number Masking

Ensure customer data privacy by enabling number masking on dialing interface

Call Recording

Record calls to keep a track on call quality and agents’ performance

Auto Clean Logs

Configure the time-period of your call logs to auto clean them and save your time

CTI

CTI

Integrate with enterprise-grade CRMs to get deeper insights into customer context

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Real-Time Monitoring

Monitor every call and every agent’s performance in real-time 

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User Management

Easily manage your users in one click when you need more agents in a campaign

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Customized Reports

Measure every business metric with customizable reports

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SLA Breach Notification

Be informed about SLA breaches beforehand to maintain customer satisfaction

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Workflow Automation

Automate business operations with automation rules in one click

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High Availability

Ensure measurable flexibility and 99.95% of uptime with high availability 

Deployment of your choice

On-Premise or Cloud Call Center Software

on-premise

On Premise Call Center Software

Get complete control over the infrastructure and data security

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Cloud Call Center Software

Get easy deployment with hassle-free scalability and flexibility

Integrate With Any Enterprise-Grade CRM

Ameyo call center software can be integrated with all major CRMs such as Microsoft Dynamics, Salesforce, Freshdesk Mint, Zendesk, Zoho, Sugar, LeadSquared, Zoho Desk, and Kapture. The integration is quick and seamless with all these CRMs and ensures a smooth data exchange between the two systems.

Ameyo Benefits

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Improved Agent Productivity

Improve your agents’ productivity with customer service tools like Unified Agent Desktop, Integrated Knowledge Base, Team Collaboration Capabilities, and AI-Powered Customer Insights.

Increased Lead-Conversion Rate

Ameyo call center software empowers you to improve your lead-conversion rate dramatically with better hold on customer insights and auto dialers- Predictive Dialer, Preview Dialer, and Progressive Dialer.

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Enhanced Monitoring and Analytics

Monitor every aspect of your call center operations with Ameyo’s advanced monitoring and analytics tools. Get enhanced visibility on every metric that matters and enables you to improvise your strategy.

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Improved Business Decisions

With advanced contact center technology and streamlined call center operations, ensure improved and well-informed business decisions. Empower your call center with a measurable improvement in ROI.

What our Customers Say

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