Experience on the fly integrations with Agent toolbars & pre-built connectors for leading third-party CRM’s( Salesforce, MS Dynamics, Leadsquared) and Case Management Solutions(Zendesk, FreshDesk)
Provide easy and effective Self-service IVR options for basic customer queries saving customer time and effort. Automate Chat interactions with intelligent personalized Chatbot to serve FAQ’s and mundane queries.
Route all customer interactions across voice, email, chat and social through one channel routing engine for a seamless and consistent customer service ensuring each customer interaction reaches the best available resource.
We provide solutions according to our Customer needs. On-premise, Public Cloud, Private cloud or Hybrid deployments. We got it covered.
So, move beyond silos and align your organization to achieve the shared goal of superior customer service.
Intelligently automate inbound call distribution to route customer support queries to the best-suited agent according to type of information required, agent availability and agent skill-set.
Connect each customer to the best suited agent available for interaction. Enhanced skill based routing with the provision of a smart scheduler helps inbound call centers to identify longest idle agents with higher accuracy.
Integrate your IVR with your crm to enable self-service for the customers and in case of further assistance, make sure right customer reaches the right agent at the right time.
Do not lose out on any opportunity to interact with the customers via multiple channel as per their convenience. Inbound call centers providing omnichannel support are better equipped to resolve customer queries dynamically and have more satisfied customers.
Reduce call abandonment rate by giving customers the option of ‘Passing’ the queue and connecting directly to the agent after getting notified about the expected wait time or requesting a callback at a convenient time.
Arm your agents with a single view of all interaction channels, customer data, previous interactions and knowledge base.
Map your customer journey across channels, arm your agents with a single view of conversation with customers and improve customer support.
Use social media tools to convert your customers into promoters. Integrate Facebook, Twitter, WhatsApp, WeChat, Viber, and Line, be where your customer is.
Reduce agent on-boarding time and make sure your agents have up-to date information to answer customer support queries.