Call Center Software – PPC

Build a World Class Customer Experience with Ameyo Call Center Software

  • Get an integrated customer view across voice & digital channels
  • Seamless integration with leading third-party CRMs
  • Choose a deployment model as per your business needs - on-premise, hybrid or cloud
  • Indepth insights to manage agent productivity

Leader in Customer Experience

Gartner
Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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Create Better Customer Experience 

2000+ Brands in 60+ Countries Trust Ameyo

The Solution that Simplifies your Customer Service

freshdesk

Auto Dialer

Increase agents’ efficiency by automating the dialing process. Customize your calling process for diverse business needs with Ameyo’s dialer software for outbound call center.

zoho

Call Monitoring

Monitor live calls to get quality assurance. Call monitoring tools like snooping allows managers to listen to live calls and ensure that the quality standards are met. Keep a track of inbound and outbound calls for performance review.

salesforce

Multi-Campaign Management

Manage multiple dialing processes or campaigns simultaneously easily with outbound contact center solution. Create, delete, modify campaigns with a single click to ensure optimum utilization of your call center dialer.

zendesk

Interactive Voice Response (IVR)

Optimize inbound calling with a robust and flexible IVR to ensure that the customers reach the right agent. Enable self-service IVR to deliver a smooth customer journey.

microsoft-dynamics

Intelligent Routing

Route the customers on the basis of IVR selection, CRM information, business hours, and the caller’s information to resolve the query in one go and provide the experience that customers want.

microsoft-dynamics

Quality Monitoring

Have high-quality conversations by ensuring routine monitoring of calls. The call center managers have numerous options of checking the effectiveness of a conversation by snooping in on the call or barging the conversations.

zendesk

Deployment Modes

Ameyo provides easy to deploy call center solutions that are highly scalable, flexible and secure. Engage with on-premise and on-cloud solutions to suit your business needs and increase or decrease the business size without any hassle.

microsoft-dynamics

Regulation & Security

Archive all call logs automatically in Ameyo’s Voice Logger Archiver for easy retrieval to address the security of the customers. Add unwanted contacts to ‘do-not-call’ list to avoid irate customers and manage call center regulations and compliance with Ameyo’s out-of-the-box features.

microsoft-dynamics

Omnichannel Interaction

Manage omnichannel interactions effortlessly with one-stop call center solution for Chat, Voice, Social, and Email. Be present on customer’s preferred channel and make it easy for agents to fetch customer information with Single View of Customer.