Build a World Class Customer Experience with Ameyo Call Center Software
Leader in Customer Experience
2000+ Brands in 60+ Countries Trust Ameyo
The Solution that Simplifies your Customer Service
Increase agents’ efficiency by automating the dialing process. Customize your calling process for diverse business needs with Ameyo’s dialer software for outbound call center.
Monitor live calls to get quality assurance. Call monitoring tools like snooping allows managers to listen to live calls and ensure that the quality standards are met. Keep a track of inbound and outbound calls for performance review.
Manage multiple dialing processes or campaigns simultaneously easily with outbound contact center solution. Create, delete, modify campaigns with a single click to ensure optimum utilization of your call center dialer.
Interactive Voice Response (IVR)
Optimize inbound calling with a robust and flexible IVR to ensure that the customers reach the right agent. Enable self-service IVR to deliver a smooth customer journey.
Route the customers on the basis of IVR selection, CRM information, business hours, and the caller’s information to resolve the query in one go and provide the experience that customers want.
Have high-quality conversations by ensuring routine monitoring of calls. The call center managers have numerous options of checking the effectiveness of a conversation by snooping in on the call or barging the conversations.
Ameyo provides easy to deploy call center solutions that are highly scalable, flexible and secure. Engage with on-premise and on-cloud solutions to suit your business needs and increase or decrease the business size without any hassle.
Regulation & Security
Archive all call logs automatically in Ameyo’s Voice Logger Archiver for easy retrieval to address the security of the customers. Add unwanted contacts to ‘do-not-call’ list to avoid irate customers and manage call center regulations and compliance with Ameyo’s out-of-the-box features.
Manage omnichannel interactions effortlessly with one-stop call center solution for Chat, Voice, Social, and Email. Be present on customer’s preferred channel and make it easy for agents to fetch customer information with Single View of Customer.