Logo
Great Place to Work - Certified

Cloud Contact Center Solution

Get Ameyo’s Enterprise Grade Cloud Contact Center Solutions with Minimal Setup Time, Enterprise-grade Security, Flexible Deployment options and No IT overheads!

What is a Cloud Contact Center Software?

A cloud based contact center software is hosted over the internet which takes minimum time to deploy and involves minimal upfront capital. Businesses use Cloud contact center solutions for flexibility and to reduce hardware setup overheads, IT management and to ensure uninterrupted customer service through a variety of voice and digital channels.

Ameyo’s Solution For Cloud Contact Center

Choose Your Deployment

private-cloud

Private Cloud
Create Dedicated Instances

Move your contact center operations to Private Cloud, make your dedicated instances and witness great flexibility and scalability. Ameyo’s enterprise-ready cloud contact center software is inherently reliable, scalable and secure. Thus, giving it an edge over other cloud contact center providers The cloud architecture is so designed to help you stay agile and manage your contact center with a single click.

public-cloud

Public Cloud
Cost-Effective Solution

Cloud based contact center software or call center SAAS utilizes advanced cloud contact center technology. It allows near-unlimited scalability and lets you scale up or down your cloud capacity with immense ease. Deliver uninterrupted customer service with high-end security with no involvement of IT teams.

hybrid-cloud

Hybrid Cloud
The Best of Both Clouds

Hybrid Cloud contact center software allows you to take complete advantage of Ameyo’s innovative and robust multi-tenant public cloud contact center solution while adhering to enterprise-grade security and IT requirements through the privately hosted call center solutions.

Why do you need a Cloud Contact Center?

Cost-Optimization
Cost Optimization

Start your operations with minimal investment on Contact Center technology infrastructure

Faster-Time-to-Market
Faster Time to Market

Go live with your call center within hours as setup installation is already taken care of

Flexible-Agent-Login
Flexible Agent Login

Have a flexible cloud contact center where Agents login from any location

blended-campaign
Zero-waiting Time

Bring down the waiting time for customers with a streamlined distribution process

Highly-Scalable-Operations
Highly Scalable Operations

Easily increase or decrease your Call center agents as per your business requirements

Outsource-Infrastructure-Maintenance
Outsource Infrastructure Maintenance

No more headaches of managing & maintaining your call center infrastructure

Streamline-Customer-Service
Streamline Customer Service

Move over from limited PBX capabilities & support issues and Enjoy quality interactions on Cloud – The Future

Voice logger
Automate Routine Customer Inquiries

Guide the customers to their desired destination with automated routing options

Looking for Cloud Deployment of your choice?

Cloud Contact Center Software Comparison

Ameyo Cloud Contact Center Benefits

Serve Customer Through Voice Calls

Serve Customer Through Voice Calls

 

Do away with contact center saas or traditional cloud-based contact center phone systems to empower your inbound and outbound call center operations with unmatched call quality, intelligent routing, and advanced voice features. Witness a dramatically improved CSAT with Ameyo cloud contact center solutions.

Get Started

Customer Preferred Digital Channels

Customer Preferred Digital Channels

Enable hassle-free customer support with digital channels- Email, SMS, WhatsApp, Facebook, Twitter, Instagram, WebChat, and In-App Mobile Chat. Provide seamless customer service across customer-preferred digital channels with Ameyo’s cloud contact center software.

Get Started

Real-Time-User-Management

Real-Time User Management

Manage your agents in a single click with Ameyo’s cloud contact center solution. Transfer agents from one queue to another, in real-time. Track uninterrupted performance even while shifting agents to different queues.

Get Started

Real-Time-Monitoring

Real-Time Monitoring

Empower real-time monitoring and supervision and keep track of every call and every agent. Ameyo saas contact center solutions offer unremitting monitoring and analytics capabilities with its cloud-based contact center solutions.

Get Started

Call-Recording

Call Recording

Record your calls, store them in the Voice Logger, and analyze the call data to deliver an enhanced customer experience. Ameyo Voice Logger is a compliant cloud call recording solution that stores customer interactions per the standard regulations.

Get Started

Ameyo-integrations

Enterprise CRM Integration

Power-up your call and quality management with Ameyo contact center cloud software integrated with enterprise-grade CRMs. Ensure effective call quality with CTI popup appearing on screen with necessary customer information.

Get Started

Workflow-Automation

Workflow Automation

Ensure improved agent productivity with workflow automation. Define your business-specific rules to save measurable time for your agents. Businesses choose Ameyo cloud contact center solutions over other cloud contact centre solutions to improve their overall efficiency.

Get Started

Ready to build your Cloud Contact Center?

Frequently Asked Questions

A cloud contact center is hosted on an internet server from which businesses handle their  inbound and outbound customer queries and interactions. Cloud contact center solutions make it easy for businesses to interact with their customers through voice, email, and social media channels virtually with no setup costs and time.

Watermark

Benefits of cloud contact center software are:

1. Highly flexible and scalable

2. Minimal infrastructure cost

3. Minimal maintenance

4. Ease of deployment

5. Allows agents to work from remote locations

Watermark

In cloud contact center software, automated routing helps businesses to streamline the distribution of incoming calls to their agents. Businesses configure routing rules in a manner that helps them achieve a high first call resolution rate a minimal call abandonment rate. Ameyo helps you with different routing algorithms like skill-based routing, preferred agent routing, persona-based routing, routing on the basis of historical transactions/conversation.

Watermark

Yes, the cloud contact center can support multiple interaction channels like Chat, Email, Voice, Whatsapp, Facebook, and Twitter as channels

Watermark

The number one reason for organisation to go for cloud deployment is saving on high upfront capital on infrastructure cost. The second most important reason is maintenance of the setup which the vendor like Ameyo does for the business. Cloud call centers do manage traffic like a regular on premise call center software.

Watermark

Get in touch with us to help you with the best solution according to your business requirements to know about saas call center solutions.

Watermark