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Ameyo Call Center Software

Build your world class Call Center with AMEYO Contact Center Software

Serve Customers on your channel of choice Voice, Email, SMS, Web-chat, Social media

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Create better Customer Experience 

Trusted by over 2000 companies across 60+ countries

INTEGRATION

Out of box integrations with existing implementations like Salesforce, Freshdesk, Zendesk, Zoho, and more will get you up and running in no time.

CUSTOMIZE

Create a customized solution that works according to your business rules allowing you to gain a competitive edge to your customer experience.

TECHNOLOGY

Implement an end-to-end software based contact center technology as compared to the traditional solutions that leverage on hardware or acquired legacy systems.

ON-PREMISE, CLOUD, OR HYBRID

Whatever your business needs, Ameyo can deliver. Ameyo solution can be deployed on-premise, on cloud, or in a hybrid model to maximize business efficiency.

Feature Rich Solution

So, move beyond silos and align your organization to achieve the shared goal of superior customer service.

Self Service

Ameyo self-service seamlessly connects multiple channels of communication, enhancing the customer experience across service delivery, by presenting customer context in their choice of channel from the assistance of other touch-points.

Intelligent Call Routing

Ameyo Intelligent Routing allows businesses to drive customer experience and operational efficiency by assigning each customer to the most skilled and available agent best suited for the interaction.

Proactive Outbound

Ameyo Proactive Outbound is equipped with capabilities that power multi-channel campaigns with a combination of predictive dialer, power dialer, and Ameyo PACE. 

Omnichannel Support

Maintain Customer context across channels and between different agents and service escalations enabling seamless conversations and a better experience throughout customer journey.

Integrated CRM

Ameyo CRM simplifies agent-customer interaction and helps businesses increase productivity through increased cross-selling, service customization, and customer retention.

Workforce Management

Ameyo provides the supervisors with tailored dashboards to have a clear view of their contact center KPIs leading to better workforce scheduling & forecasting in order to deliver highest level of customer service.

Customer 360 Degree

Map your customer journey across channels, arm your agents with a single view of conversation with customers and improve customer support.

Social Conversations

Use social media tools to convert your customers into promoters. Integrate Facebook, Twitter, WhatsApp, WeChat, Viber, and Line, be where your customer is.

Knowledge Base

Reduce agent on-boarding time and make sure your agents have up-to date information to answer customer support queries.

Customer Speaks

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“At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.”

Phidelis Mwarenge
Contact Center Team Leader