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Ameyo Contact Center Software

AUTOMATIC CALL DISTRIBUTOR

Increase Revenue and Reduce Operational Costs by Powering Customer Journeys With Ameyo Call Routing 

  1. Implement Personalized Agent Routing that insures calls are connected to dedicated agents
  2. Customize Routing Patterns based on intent, cost, location, service level, and much more
  3. Reduce wait time and select a qualified representative based on Predictive Marketing models
  4. Find the Most Experienced, Skilled or First Available Resources in Real Time for call distribution
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Create Better Customer Experience 

Trusted by over 2000 companies across 60+ countries

INTEGRATION

Out of box integrations with existing implementations like Salesforce, Freshdesk, Zendesk, Zoho, and more will get you up and running in no time.

CUSTOMIZE

Create a customized solution that works according to your business rules allowing you to gain a competitive edge to your customer experience.

TECHNOLOGY

Implement an end-to-end software based contact center technology as compared to the traditional solutions that leverage on hardware or acquired legacy systems.

ON-PREMISE, CLOUD, OR HYBRID

Whatever your business needs, Ameyo can deliver. Ameyo solution can be deployed on-premise, on cloud, or in a hybrid model to maximize business efficiency.

Feature Rich Solution

So, move beyond silos and align your organization to achieve the shared goal of superior customer service.

Self Service

Ameyo self-service seamlessly connects multiple channels of communication, enhancing the customer experience across service delivery, by presenting customer context in their choice of channel from the assistance of other touch-points.

Intelligent Call Routing

Ameyo Intelligent Routing allows businesses to drive customer experience and operational efficiency by assigning each customer to the most skilled and available agent best suited for the interaction.

Proactive Outbound

Ameyo Proactive Outbound is equipped with capabilities that power multi-channel campaigns with a combination of predictive dialer, power dialer, and Ameyo PACE. 

Omnichannel Support

Maintain Customer context across channels and between different agents and service escalations enabling seamless conversations and a better experience throughout customer journey.

Integrated CRM

Ameyo CRM simplifies agent-customer interaction and helps businesses increase productivity through increased cross-selling, service customization, and customer retention.

Workforce Management

Ameyo provides the supervisors with tailored dashboards to have a clear view of their contact center KPIs leading to better workforce scheduling & forecasting in order to deliver highest level of customer service.

360° Customer Experience Platform

“ We chose Ameyo due to their competence and the way they moved to have an in-depth understanding of our specific business requirements. The speed of execution from their end was superb”

ANURAGI RAMAN, Sr. Vice President - MOSL