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Looking for a Exotel Alternative for your Business

If you are looking for Exotel alternatives, your search ends here. Ameyo offers you a flexible, reliable, secure, and fast cloud call center solution.

-- Trusted by 2000+ Enterprises in 60+ Countries --

Ola
Aegon Life
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BYJU'S
ZOHO
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The Cloud Call Center Software of Choice

Ameyo Vs Exotel - How Ameyo is better than Exotel

Features for all your Call Center Needs

Features for all your Call Center Needs

Ameyo’s advanced customer experience platform provides an array of inbound call center and outbound call center features. From on-call features like hold, mute, conference, and transfer to advanced dialers like predictive, progressive, and preview, Ameyo being the best alternative to Exotel allows an integrated and holistic customer service experience.

The Most Secured Call Center Solution

The Most Secured Call Center Solution

Securing customer data is a serious business. Ameyo’s multi-layered security features such as strict access control, enabling captcha, AES 256 based data encryption, DTMF tone masking, number masking, strict password policies, among others ensure enterprise-grade security for enterprises. Additionally, the Ameyo platform is PCI DSS compliant along with being ISO 27001 and ISO/IEC 27018 Certified.

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Detailed Reports and Live Dashboards

Ameyo understands the need to have comprehensive reports and live dashboards for supervisors to make effective decisions. Ameyo’s call center solution comes with call center reports for missed call segregation, the number of calls handled, agent performance report, AHT, ACD report – to name a few. Additionally, the agents can self-monitor their performance on relevant parameters. Using live dashboards, managers can also get real-time data and improve call center management.

 

Plug and Play Integrations

Plug and Play Integrations

Do not limit your call center operations. Ameyo offers quick and easy integrations with CRMs and other third-party systems such as Salesforce, LeadSquared, Zendesk, Freshdesk Mint, Zoho, Microsoft Dynamics, Sugar, Kapture, and FreshSales, etc. Having integrated systems eliminate the silos and enable the agents to easily use the call center system and deliver a holistic customer experience.

Flexibility to Work from Anywhere

Flexibility to Work from Anywhere

Do not confine your call center to a location. Being one of the best Exotel competitors, with Ameyo you can have your agents work remotely using their laptop application, mobile phone, or even their landline phone – with the supervisor having complete visibility of their performance with remote monitoring dashboards. With easy remote agent login and remote governance with 360-degree application infrastructure management, you can set up your virtual call center from anywhere, anytime.

 

Ensure Business as Usual

Ensure Business as Usual

No more downtime or server disconnect with Ameyo’s robust call center solution for enterprises. Unlike Exotel, Ameyo offers 99.995% uptime with High Availability (HA) and Disaster Recovery (DR) mechanisms in place. This allows the business to be available for the customers 24*7*365 days.

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Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
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Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
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Ehab-Madanat

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
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Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.