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Industry’s First Enterprise-Grade Contact Center on Mobile

Go Remote in 48 Hours!

Enterprise Call Center Now on Mobile

Infrastructure-Needed

Zero Agent Infrastructure Needed

All you need is a Smartphone and Internet – Your Remote Contact Center is ready
Full Blown Enterprise Features

Enterprise-Grade Features

Complete call center functionality with high call quality – Business as usual
remote-monitoring

Comprehensive Remote Monitoring

Much More than a Cloud telephony solution – Hold your Agents accountable

Zero agent Infrastructure

Get Past Your Infrastructure Worries

Do not limit yourself with infrastructural constraints. With Ameyo Mobile Agent Application, let your agents deliver high-quality customer service with just a smartphone and stable internet connection. Ameyo Call Center Mobile Agent backed by mobile WebRTC ensures you do not compromise on voice quality while offering top-notch customer experience.

Get past your infrastructure worries
Don’t Compromise on Call Center Capabilities

Enterprise ready Features

Don’t Compromise on Call Center Capabilities

Going remote shouldn’t mean a gap in your call center management. The Mobile Agent application works as a full-on contact center with dialers to automate your outbound calling, WebRTC for voice quality, CTI integration to access all the customer information along with agent self-tracking for routine tasks – calls handled, number of breaks.

Comprehensive Performance Monitoring

Stay on Top of Remote Call Center Operations

Have complete visibility of call center KPIs with campaign level dashlets for making on the go decisions. Since the agents can easily use Ameyo Mobile Call Center Solution to do post-call activities like marking call dispositions and notes, the supervisors can view the same to change dialing strategies or aligning callbacks.

Make the Most of

Ameyo Mobile App Features

Inbound and outbound Calling

Inbound and outbound Calling

CTI Integration

CTI Integration

Superior Call Quality

Superior Call Quality

Consistent Metrics Tracking

Consistent Metrics Tracking

Dispositions & Notes

Dispositions & Notes

Call Recording & Logging

Call Recording & Logging

Ready to Have a Mobile Call Center?

Frequently Asked Questions

A Mobile call center solution in its true sense is a remote call center setup where front line agents can perform regular contact center activities on a Mobile Phone. A mobile call center solution enables businesses to break out form resource constraints and at the same time empowers them to monitor their agent effectively.

A Mobile Call center solution must have :-

– A good internet connection
– Ability to provide Agent a contextual view
– Ability to handle both Inbound & Outbound Calls
– Integration with third party systems/CRM
– Self Agent Monitoring & Remote monitoring capabilities

Yes, a modern mobile call center solution enables supervisors to effectively monitor their remote Agents. Real time call monitoring options like confer, transfer, queue management are very important and must have’s for a mobile call center solution.

Ameyo Mobile Call center solution box offering can be deployed under 48 hours. In case of customization and change of requirement the deployment time may vary.

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