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Increase Agents Productivity

with Smart Collaboration on Mobile Contact Center

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Supervisor to Agent Chat

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Supervisor Broadcast Chat

Agent to Agent Chat

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Enterprise Call Center Now on Mobile

Infrastructure-Needed

Zero Agent Infrastructure Needed

All you need is a Smartphone and Internet – Your Remote Contact Center is ready
Full Blown Enterprise Features

Enterprise-Grade Features

Complete call center functionality with high call quality – Business as usual
ease-of-use

Ease of Use

No more productivity loss due to tab toggling – Complete Contact Center Suite
remote-monitoring

Comprehensive Remote Monitoring

Much More than a Cloud telephony solution – Hold your Agents accountable
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Enterprise Ready Security

No data storage on agent device – Prevent customer data breach

Minimal Contact Center Infrastructure

Get Past Your Infrastructure Worries

Do not limit yourself with infrastructural constraints. With Ameyo Mobile Agent Application, let your agents deliver high-quality customer service with just a smartphone and stable internet connection. Ameyo Call Center Mobile Agent backed by mobile WebRTC ensures you do not compromise on voice quality while offering top-notch customer experience.

Get past your infrastructure worries
Don’t Compromise on Call Center Capabilities

Enterprise Ready Features

Don’t Compromise on Call Center Capabilities

Going remote shouldn’t mean a gap in your call center management. The Mobile Agent application works as a full-on contact center with dialers to automate your outbound calling, WebRTC for voice quality, CTI integration to access all the customer information along with agent self-tracking for routine tasks – calls handled, number of breaks.

Ease of Use

Boost Your Remote Agent Productivity

Use the Ameyo Call Center Mobile App floating widget to let your agents have quick access to call-related activities while browsing other apps. Agents can simply click-to-dial and even dispose the call from the floating button itself. Additionally, allow the customer service reps to copy and paste data in the toolbar which they can then access in Ameyo.

Comprehensive Performance Monitoring

Stay on Top of Remote Call Center Operations

Have complete visibility of call center KPIs with campaign level dashlets for making on the go decisions. Since the agents can easily use Ameyo Mobile Call Center Solution to do post-call activities like marking call dispositions and notes, the supervisors can view the same to change dialing strategies or aligning callbacks.

Enterprise Ready Security

Secure Your Customer Data

Even when the agents are using their own Mobile device to manage customer interactions, ensure complete data security with features like IMEI Whitelisting, the ability to block call recording and screenshots along with secure VPN support. Thus, comply with business regulations at all times.

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Make the Most of

Ameyo Mobile App Features

Inbound and outbound Calling

Inbound and outbound Calling

CTI Integration

CTI Integration

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Auto Dialers

Digital Channels

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Live Chat

collaboration

Collaboration

IEMI-whitelisting

IMEI Whitelisting

click-to-dial

Click-to-Dial

Superior Call Quality

Superior Call Quality

Consistent Metrics Tracking

Consistent Metrics Tracking

Dispositions & Notes

Dispositions & Notes

Call Recording & Logging

Call Recording & Logging

Leading Brands Going Mobile with Ameyo

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Ready to Have a Mobile Call Center?

Frequently Asked Questions

A Mobile call center solution in its true sense is a remote call center setup where front line agents can perform regular contact center activities on a Mobile Phone. A mobile call center solution enables businesses to break out form resource constraints and at the same time empowers them to monitor their agent effectively.

A Mobile Call center solution must have :-

– A good internet connection
– Ability to provide Agent a contextual view
– Ability to handle both Inbound & Outbound Calls
– Integration with third party systems/CRM
– Self Agent Monitoring & Remote monitoring capabilities

Yes, a modern mobile call center solution enables supervisors to effectively monitor their remote Agents. Real time call monitoring options like confer, transfer, queue management are very important and must have’s for a mobile call center solution.

Ameyo Mobile Call center solution box offering can be deployed under 48 hours. In case of customization and change of requirement the deployment time may vary.

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