No data storage on agent device – Prevent customer data breach
Do not limit yourself with infrastructural constraints. With Ameyo Mobile Agent Application, let your agents deliver high-quality customer service with just a smartphone and stable internet connection. Ameyo Call Center Mobile Agent backed by mobile WebRTC ensures you do not compromise on voice quality while offering top-notch customer experience.
Going remote shouldn’t mean a gap in your call center management. The Mobile Agent application works as a full-on contact center with dialers to automate your outbound calling, WebRTC for voice quality, CTI integration to access all the customer information along with agent self-tracking for routine tasks – calls handled, number of breaks.
Use the Ameyo Call Center Mobile App floating widget to let your agents have quick access to call-related activities while browsing other apps. Agents can simply click-to-dial and even dispose the call from the floating button itself. Additionally, allow the customer service reps to copy and paste data in the toolbar which they can then access in Ameyo.
Have complete visibility of call center KPIs with campaign level dashlets for making on the go decisions. Since the agents can easily use Ameyo Mobile Call Center Solution to do post-call activities like marking call dispositions and notes, the supervisors can view the same to change dialing strategies or aligning callbacks.
Even when the agents are using their own Mobile device to manage customer interactions, ensure complete data security with features like IMEI Whitelisting, the ability to block call recording and screenshots along with secure VPN support. Thus, comply with business regulations at all times.
A Mobile call center solution in its true sense is a remote call center setup where front line agents can perform regular contact center activities on a Mobile Phone. A mobile call center solution enables businesses to break out form resource constraints and at the same time empowers them to monitor their agent effectively.
A Mobile Call center solution must have :-
– A good internet connection
– Ability to provide Agent a contextual view
– Ability to handle both Inbound & Outbound Calls
– Integration with third party systems/CRM
– Self Agent Monitoring & Remote monitoring capabilities
Yes, a modern mobile call center solution enables supervisors to effectively monitor their remote Agents. Real time call monitoring options like confer, transfer, queue management are very important and must have’s for a mobile call center solution.
Ameyo Mobile Call center solution box offering can be deployed under 48 hours. In case of customization and change of requirement the deployment time may vary.