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Great Place to Work - Certified

Agent Empowerment

Why Do You Need To Delight Your Agents?
If you were to make 10 calls in an hour with no break, how would you feel? Agents work round the clock and get frustrated with the same mundane task ove...
Why And How To Empower Customer Service Agents In Banking Contact Centers
We recently had an interesting discussion with a Customer Service Head of one of the leading banks in Africa, about how banking experience can be improv...