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Agent Productivity

How to Close More Deals with Effective Sales Management?
“Are your agents stuck with manual dialing?” If your agents are trying to reach customers manually then you are losing on the valuable leads that can he...
Overcoming Agent Productivity Challenges with Computer Telephony Integration
Customer expectations have significantly increased in the past couple of years. This change can be attributed to a lot of factors – technological ...
Top Ways to Optimize Call Center Occupancy Rate
Call center occupancy is one of the key metrics that is often confused with an agent’s productivity. Essentially, It is the percentage of time that an a...
10 Ways to Reduce Call Center Attrition and Improve Agent Engagement
Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exa...