Agent Productivity

About Swiggy Swiggy is India’s leading online food ordering and delivery company with headquarters in Bangalore. Since its establishment in 2014, Swiggy...

About Myntra As a leading player in the domain of e-commerce business, Myntra is expanding its customer base rapidly. The company has a vision of being ...

About Bankbazaar Bankbazaar.com is an online marketplace for financial products in India, where one can instantly get free and customized interest rate ...

Add title About Sterling Global Call Center Sterling Global Call Center is one of the rapidly growing and in-demand outsource contact service provider i...

“Are your agents stuck with manual dialing?” If your agents are trying to reach customers manually then you are losing on the valuable leads that can he...

Customer expectations have significantly increased in the past couple of years. This change can be attributed to a lot of factors – technological ...

Call center occupancy is one of the key metrics that is often confused with an agent’s productivity. Essentially, It is the percentage of time that an a...

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exa...