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artificial intelligence

AI In Customer Engagement – What’s The Real Value?
When was the last time that your customers visited the banks? Customers have become tech-savvy with the onset of AI technology. AI has changed the face ...
Ameyo at ETBFSI CXO Conclave, The Digital Future – 2019
AI in Customer Engagement, What’s the real value? – An Emerging Market Perspective AI has changed the definition of customer experience. Wit...
Ever thought that machines could welcome your customers with a warm gesture? Artificial Intelligence (AI) has given way to an emotional connection with ...
Artificial Intelligence (AI) vs Machine Learning (ML) – The Difference Between AI and ML
Whether you’re a startup or a full-fledged multinational empire, you are probably beginning to realize that the amount of data being stored in you...
Customer Service Chatbot – Using Chatbots for Customer Service and Customer Support
In the past, you couldn’t really talk to your computer. But things have changed – and for the better. As the age of automation dawns upon hu...
How Artificial Intelligence Improves Customer Experience In Contact Centers
One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in o...
Will Artificial Intelligence (AI) Improve Contact Center Performance?
At the moment, the world is pretty piqued about AI or artificial intelligence. From tech giants like Google, Microsoft, Amazon and Facebook to start-up ...
Unveiling the Hidden Power of Artificial Intelligence to Improve Customer Experience
It’s a human. No! It’s a machine. If you are having a hard time deciphering whether you’re talking to a real person or not, you’...