artificial intelligence

When was the last time that your customers visited the banks? Customers have become tech-savvy with the onset of AI technology. AI has changed the face ...

AI in Customer Engagement, What’s the real value? – An Emerging Market Perspective AI has changed the definition of customer experience. Wit...

Ever thought that machines could welcome your customers with a warm gesture? Artificial Intelligence (AI) has given way to an emotional connection with ...

Whether you’re a startup or a full-fledged multinational empire, you are probably beginning to realize that the amount of data being stored in you...

In the past, you couldn’t really talk to your computer. But things have changed – and for the better. As the age of automation dawns upon hu...

One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in o...

At the moment, the world is pretty piqued about AI or artificial intelligence. From tech giants like Google, Microsoft, Amazon and Facebook to start-up ...

It’s a human. No! It’s a machine. If you are having a hard time deciphering whether you’re talking to a real person or not, you’...