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Ameyo and Exotel Announce Merger

Call Center

Inbound Vs Outbound Call Center: Do you Know the Difference?
In the age of chats and social media, the call center is still a key to manage customer queries. It’s the closest experience towards face-to-face custom...
IVR to Voicebot: The Obvious Shift?
There has been a common concern among the customer experience and service professionals about voice channel fading away for the contact centers. But in ...
Top 5 Contact Center Reports Supervisors Must Look At
Call centers have been around for a long time now and have gained even more importance in recent times since the businesses are increasingly going onlin...
Refuting 7 Common Call Center Myths
Call centers are an integral part of the customer service story. They have been instrumental in helping businesses manage their customer support and thu...
Conversations'19 Tour Reaches Zambia and Zimbabwe
We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier su...
A to Z of Must Know Call Center Terms
We have all become accustomed to using abbreviations in our lives. Sometimes, even without knowing their meanings. This holds true – both in our p...
Important Call Center Metrics to Measure Success
As a call center manager, you are responsible for meeting team goals and meeting the expectations of the management. To do that, it is important to iden...
8 Effective Call Center Improvement Strategies for Improving Call Centers
People often complain that dealing with a call center is not a very pleasant experience. This is not surprising – customer demands have significan...
30 Must Know Call Center Terminologies
You might not want to agree, but in our daily lives, we use abbreviations and terminologies without knowing their proper meaning or usage. Other times, ...
How Autodialer is Beneficial for Call Centers?
It is a busy Monday morning when things are scattered all over the places after a hectic Sunday. You really do not know where to start tidying up from, ...