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Ameyo and Exotel Announce Merger

Call Center Agents

On-premise Vs Cloud Contact Center: How to Make the Right Choice
When an organization decides to set up its contact center, one of the most important (if not the most important) considerations is to decide whether to ...
How to Improve Agent Productivity – 7 Effective Strategies
Call centers are inherently seen as cost centers – cost of a lead, cost of conversion, cost of workforce, etc. As a result, BPO is a highly compet...
Ameyo and Kapture Integration solves Call Center Agent's Real-Time Problems
What is the end goal of your business? If you are making ends meet to make your customers happy and still the results are depressing, it’s time that you...
Ameyo Emerge and Freshdesk Mint Integration – The Why and How of it
For businesses grappling with the customer experience and agent experience, it is almost a daily struggle to deal with customers who have no to zero att...
3 Enlightening Customer Experience Lessons from Apple, Disney & Tesla
When was the last time you walked into a car dealership only to be haggled by a pushy salesman and tons of paperwork? Or called a customer support numbe...
3 Great Ways WebRTC can benefit IT Infrastructure
A lot of buzz has been witnessed these days around WebRTC and its relevance in contact centers. However, only a handful knows how WebRTC can actually he...
Make your Startup More Effective with these 4 Call Monitoring Practices
  At the heart of any call center is customer service. Call monitoring is an effective method to evaluate and improve the efficiency of your customer se...
Look out! Low Call Center Turnover could be a Warning Sign
  Generally, a low employee turnover in any organization would mean that employees are productive and don’t want to leave your organization in search of...
7 Immediate Ways Real-Time Monitoring Make Call Centers Better
Real-time information helps every business to function smoothly. When you have information on the current state of your organization – especially ...
6 Effective Tips to Identify Call Center Burnout
Call centers signify high-pressure work environments. Employees working in call centers are almost always under pressure to optimize performance and mee...