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call center integration

7 Ways to Improve Customer Engagement with Call Center Integrations
Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how many i...
How Computer Telephony Integration (CTI) Can Breathe Life Back in Call Centers
There’s a thing with technology – you can run from it; you can hide; but you can’t escape it.  What it promises us is so stunning and captivating,...
7 Advantages of Implementing CTI in a Call Center
You may ask what is the meaning of CTI? Computer Telephony Integration or CTI is a technology that enables a computer to control a telephone i.e. the us...