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Call Center Management

On-premise Vs Cloud Contact Center: How to Make the Right Choice
When an organization decides to set up its contact center, one of the most important (if not the most important) considerations is to decide whether to ...
Must-Have Features of Best Cloud Call Center Software
There are many definitions of cloud contact center available and today we also define it. A cloud call center is defined as a system to handle...
The Virtual Call Center Starter Kit: Tools You Need to Run an At-home Call Center
Virtual call center solution is quickly transforming the face of customer service, and the global pandemic has given acceleration to it. Many businesses...
FinTech Adoption Remains on the Rise this Holiday Season
It’s that time of the year again. The holiday season is upon us, and this year the celebration is going to be different. As the world has moved towards ...
A Milestone in OSP Guidelines – DOT relaxes Compliance norms for BPOs & IT services
5th November 2020 will be a historic day for Indian telecom. With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OS...
Are you prepared for the upcoming holiday logistics rush
Holiday seasons are the busiest time of the year for the logistics Industry. And, does that change because of the unprecedented crisis of COVID-19? Yes,...
E-commerce Strategies to Prepare for the Holiday Rush
There is just something about the holiday season that inherently makes us happy. Be it the Halloween costume shopping, celebrating Eid, or getting ready...
Deliver Happiness on a Plate: Ways to Ace Holiday Season Food Delivery Experience
It’s that time of the year again – time for good food and celebrating with your friends and family. The spooky season is officially over and it’s time t...
Will the Indian Financial Sector Be More Tech-driven Post The Pandemic?
COVID-19 has changed the way brands & consumers interact, and the BFSI sector is not an exception. And as with other verticals, digital started beco...
Are Remote Contact Centers the Future?
The 2020 pandemic has led us to anticipate the future of the contact center industry and if anything, it’s going to be remote. For what was a mere dream...