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Ameyo and Exotel Announce Merger

call center metrics

15 Essential Call Center Metrics Your Business Must Measure
Collecting, analyzing and reporting information regarding the performance of the business is significant for organizational growth. Taking decisions tha...
Important Call Center Metrics to Measure Success
As a call center manager, you are responsible for meeting team goals and meeting the expectations of the management. To do that, it is important to iden...