call center monitoring
“In God we trust, all others bring data.” –W Edwards Deming An inappropriate combination of metrics can be a reason for low productivity in your c...
About Origin Call Center Origin is a 24/7 BPO which caters to clients in various geographies like Australia, New Zealand, the United Kingdom, and the Un...
How do your agents perform? Are you stuck with manually analyzing the agent’s performance? Supervisors in a call center are the building pillars and the...