Call Center Software
The call center sector is one of those sectors that have stuck to the traditional brick-and-mortar way of functioning for the longest time. The reasons ...
The modern call center is highly dynamic and real-time oriented, with advancements being made within the technology realm to improve productivity and ov...
In the age of chats and social media, the call center is still a key to manage customer queries. It’s the closest experience towards face-to-face custom...
2020 has set the stage for tremendous growth in the adoption of cloud contact centers for the years to come. In the changing times, contact centers are ...
The art of running an organization is no less than possession of a superpower in these times. The data to be stored, controlled, channelized, filtered, ...
The world is moving towards technology in gyres and call center phone systems are hard-pressed to adopt the new features to meet the standards beyond di...
Call centers have been around for a long time now and have gained even more importance in recent times since the businesses are increasingly going onlin...
Coversations’19 has been amazing to Ameyo! After a successful journey in Africa and the Middle East, Coversations’19 knocked on the door in APAC to brin...
Next in my series of Solving the most common Call Center Problems (also read Solving the Most Common IT Call Center Problems) is the Operations Team’s ...
Building a call center is a tricky business since the agents are the frontline, the first point of contact for customers who are in a fix or prospects w...