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Ameyo and Exotel Announce Merger

call center technology

Why FCR is no more just a First Call Resolution rate?
Customer Service has come a long way since the last two decades. Customer Service or Customer Support is no more mere operations but an experience now. ...
Embracing Digitisation to Boost Customer Experience : The Middle East Story
Digitisation is leading the way business is done in today’s hyper-connected world. Economies across the world are taking leaps to ensure they ride the d...
How to Overcome Technology Challenges In Omnichannel CX
Ahead of Ameyo’s participation at the 7th Edition of the Big CIO Show held in Mumbai on 14th & 15th March 2018, we had written a blog about the “Rol...