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Call Quality Monitoring

Why Call Center Quality Assurance becomes a Key Differentiator for Businesses?
You may have heard “This call will be recorded for monitoring and training purposes” if you’ve dialed a customer care number to find the answer to your ...
Never Miss on a Customer with Call Center Dashboards and Monitoring Tools
Businesses need a straightforward metrics-driven framework to run effectively. Clarity on what is happening on the floor and what actionable are pending...
Top Ways to Optimize Call Center Occupancy Rate
Call center occupancy is one of the key metrics that is often confused with an agent’s productivity. Essentially, It is the percentage of time that an a...
Ways to Reduce Abandoned Calls in the Contact Center
Hold time is one of the key factors that is largely responsible for abandoned calls in the contact center. Even I have abandoned calls when faced with a...