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Artificial Intelligence: The Next Battleground in Customer Service
Ever thought that machines could welcome your customers with a warm gesture? Artificial Intelligence (AI) has given way to an emotional connection with ...
Chabots-Ready to Overtake Customer Service in a Big Way (Infographic)
Lately, if you have contacted with your broadband provider or your bank, there is a very good chance you may have interacted with a bot, rather than a h...
Customer Service Chatbot – Using Chatbots for Customer Service and Customer Support
In the past, you couldn’t really talk to your computer. But things have changed – and for the better. As the age of automation dawns upon hu...
How Artificial Intelligence Improves Customer Experience In Contact Centers
One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in o...