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Ameyo and Exotel Announce Merger

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Live Chat Improves Customer Satisfaction: How You Can Leverage
Of all the customer service channels, live chat channels have proven to be the most preferred by both businesses and consumers. Consumers find it easy t...
Ever thought that machines could welcome your customers with a warm gesture? Artificial Intelligence (AI) has given way to an emotional connection with ...
Chabots-Ready to Overtake Customer Service in a Big Way (Infographic)
Lately, if you have contacted with your broadband provider or your bank, there is a very good chance you may have interacted with a bot, rather than a h...
Customer Service Chatbot – Using Chatbots for Customer Service and Customer Support
In the past, you couldn’t really talk to your computer. But things have changed – and for the better. As the age of automation dawns upon hu...
How Artificial Intelligence Improves Customer Experience In Contact Centers
One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in o...