chatbot

Ever thought that machines could welcome your customers with a warm gesture? Artificial Intelligence (AI) has given way to an emotional connection with ...

Lately, if you have contacted with your broadband provider or your bank, there is a very good chance you may have interacted with a bot, rather than a h...

In the past, you couldn’t really talk to your computer. But things have changed – and for the better. As the age of automation dawns upon hu...

One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in o...