cloud contact center software
Technology is the knowledge of techniques that has become a global requisite and is not just a mere application tool. As per TOI, Technology refers to a...
These days the main focus of Contact Centers is to ensure that every customer call should end on a positive note without spending unnecessarily. Therefo...
Back in 2020, due to the pandemic, many business owners switched to operating remotely. As businesses these days are considering remote work in their lo...
Contact centers act as a spine of good customer experiences. A modern contact center is a primary location that shapes both inbound and outbound communi...
COVID-19 has pushed the call centers to become digitally-enabled hubs. CIOs and CXOs have started to realize that the shift from on-premise call centers...
Cloud adoption for contact centers has been on the rise in the last few years. It was further accelerated by the COVID-19 pandemic when contact centers ...
A shift from on-premise to cloud solution has become the talk of the town. Why enterprises are keenly adopting cloud solution and reconsidering the deci...