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Cloud Technology

Embracing Digitisation to Boost Customer Experience : The Middle East Story
Digitisation is leading the way business is done in today’s hyper-connected world. Economies across the world are taking leaps to ensure they ride the d...
Why Companies are Moving From On-Premise to Cloud Contact Centers
Uptil recently, enterprises majorly invested in “legacy” business software model. According to Forrester Research – “Around two third of the softw...
6 Benefits that make a Compelling Case for Cloud-Based Call Center Software
Cloud-based call center software has seen a dramatic increase in demand and growth over the past few years. Earlier, most enterprises used to install on...
3 Most Common Myths that Prevent SMBs from Moving to Cloud
  It has never been this difficult to run a small and midsize business. The biggest reason is that the shrinking world has brought the biggest players t...
How Cloud Contact Center Solution Evolved Over Time [Infographic]
With time you must have gained expertise in providing exemplary experience to your customers whether it is in terms of resolving queries on the first go...
5 Essential Business Tools for Startups
Startups tend to face many roadblocks in their journey of bringing a great business idea to fruition. Budget constraints, limited time and manpower can ...
7 Ways to Build a Customer-Friendly Contact Center
Companies build contact centers to take care of their customers- to retain the customers they have and acquire new customers to grow their company. Undo...
3 Best Practices while Moving your Business to the Cloud
In today’s fiercely competitive customer service business, cost and resilience are two factors that stand out as the ones that decide the fate of a cont...
Why Chatbots Can Be Used As Internet of Things (IoT) Interface
What is the Internet of Things (IoT)? The Internet of things (IoT) is a cluster of physical devices that can be sensed and controlled remotely through t...
3 Factors to Consider Other Than Cost Before Moving Contact Centers to Cloud
  Although cost efficiency could be one of the primary reasons for moving your contact center to the cloud i.e. adopting cloud-based applications, it is...