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Ameyo and Exotel Announce Merger

Cloud Technology

Why Cloud Contact Center is your Best Bet
Cloud adoption for contact centers has been on the rise in the last few years. It was further accelerated by the COVID-19 pandemic when contact centers ...
Embracing Digitisation to Boost Customer Experience : The Middle East Story
Digitisation is leading the way business is done in today’s hyper-connected world. Economies across the world are taking leaps to ensure they ride the d...
Uptil recently, enterprises majorly invested in “legacy” business software model. According to Forrester Research – “Around two third of the softw...
3 Most Common Myths that Prevent SMBs from Moving to Cloud
  It has never been this difficult to run a small and midsize business. The biggest reason is that the shrinking world has brought the biggest players t...
How Cloud Contact Center Solution Evolved Over Time [Infographic]
With time you must have gained expertise in providing exemplary experience to your customers whether it is in terms of resolving queries on the first go...
5 Essential Business Tools for Startups
Startups tend to face many roadblocks in their journey of bringing a great business idea to fruition. Budget constraints, limited time and manpower can ...
7 Ways to Build a Customer-Friendly Contact Center
Companies build contact centers to take care of their customers- to retain the customers they have and acquire new customers to grow their company. Undo...
3 Best Practices while Moving your Business to the Cloud
In today’s fiercely competitive customer service business, cost and resilience are two factors that stand out as the ones that decide the fate of a cont...
Why Chatbots Can Be Used As Internet of Things (IoT) Interface
What is the Internet of Things (IoT)? The Internet of things (IoT) is a cluster of physical devices that can be sensed and controlled remotely through t...
3 Factors to Consider Other Than Cost Before Moving Contact Centers to Cloud
  Although cost efficiency could be one of the primary reasons for moving your contact center to the cloud i.e. adopting cloud-based applications, it is...