Cloud Technology

Over a few years, a huge change in the business operation trends can be seen. Many businesses have started focusing on these aspects, customer handling ...

Cloud adoption for contact centers has been on the rise in the last few years. It was further accelerated by the COVID-19 pandemic when contact centers ...

Digitisation is leading the way business is done in today’s hyper-connected world. Economies across the world are taking leaps to ensure they ride the d...

Uptil recently, enterprises majorly invested in “legacy” business software model. According to Forrester Research – “Around two third of the softw...

  It has never been this difficult to run a small and midsize business. The biggest reason is that the shrinking world has brought the biggest players t...

With time you must have gained expertise in providing exemplary experience to your customers whether it is in terms of resolving queries on the first go...

Startups tend to face many roadblocks in their journey of bringing a great business idea to fruition. Budget constraints, limited time and manpower can ...

Companies build contact centers to take care of their customers- to retain the customers they have and acquire new customers to grow their company. Undo...

In today’s fiercely competitive customer service business, cost and resilience are two factors that stand out as the ones that decide the fate of a cont...

What is the Internet of Things (IoT)? The Internet of things (IoT) is a cluster of physical devices that can be sensed and controlled remotely through t...