Logo
Ameyo and Exotel Announce Merger

Coaching Call Center Agents

How to Prepare For Coaching Call Centre Agents: 10 Tips for Managers
Call centers have become an essential support system to telecom, e-commerce, banking, insurance and many other businesses. Many large multinationals are...
5 Ways to Enhance First Call Resolution
All contact center reps and managers understand the importance of metrics and TLAs (three letter acronyms). Among them, ‘FCR or first call resolution’ i...
How Emotions Play a Vital Role to Fuel Customer Loyalty
‘Customer loyalty’ is one of the most sought after trait almost all contact center managers desperately want to have after they acquire customers. But w...
Tips to Improve Messaging Communications for Better Customer Service
  Messaging apps have become an integral part of customer communication for brands and is one of the best mediums to offer a more personalized experienc...
5 Dubious Myths About Customer Experience Debunked
  There’s a famous quote from Joseph Camphell which goes –  “Myths are public dreams and dreams are private myths.” But why are we talking about m...
Contact Center Wallboard – Enhancing Performance With A Touch of Technology
In a contact center, it is very important that your workforce works upto the mark of perfection without being lethargic or with diminished spirits. A co...
Your Guide to Interactive Voice Response (IVR) 101
Phone rings (Tring tring, tring tring, tring tring…)A voice: Hello! Welcome to abc company. We are happy to help you! To speak to an agent press 1...
Contact Center Performance Management – Maintaining Motivation Through the 'Infle...
Have you ever noticed how new hires will start their jobs with enthusiasm and genuine excitement? With fresh objectives and a new team, as well as a set...
Why Coaching Call Center Agents is Critical for your Business
Nobody is perfect. Everyone comes with their fair share of imperfections and downsides. A diamond doesn’t become the most precious stone in a day’s time...