contact center

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close a...

What is Workflow? A workflow is a sequence of recurring tasks, comprising interdependent business processes needing completion to reach a specific goal....

Contact centers make the spine of your customer experience. Any piece that you miss in the contact center eventually disturbs the experience for the cus...

Of all the customer service channels, live chat channels have proven to be the most preferred by both businesses and consumers. Consumers find it easy t...

As a worldwide concern over COVID-19 (coronavirus) grew, we saw businesses adapting to the new way of working. Contact centers saw some significant chan...

We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier su...

The need for real-time, event-driven, and multi-channel software for customer interaction management is what most businesses need today. New-age busines...

We live in a world where organizations do not get a second chance to make a first impression. This is the reason why Contact Centers have stopped being ...

Did you know that your customers are easily frustrated when the sales reps aren’t available?

Technology has changed the way people book an appointment with doctors or order their food online, thanks to automation tools that Contact Centers are a...