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Ameyo and Exotel Announce Merger

contact center

How Can Contact Center AI Change (and Lift) Customer Experience and Engagement?
In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close a...
A Complete Guide on Contact Center workflow
What is Workflow? A workflow is a sequence of recurring tasks, comprising interdependent business processes needing completion to reach a specific goal....
4 Key Pieces your Contact Center is Missing & You Don’t Even Know
Contact centers make the spine of your customer experience. Any piece that you miss in the contact center eventually disturbs the experience for the cus...
Live Chat Improves Customer Satisfaction: How You Can Leverage
Of all the customer service channels, live chat channels have proven to be the most preferred by both businesses and consumers. Consumers find it easy t...
Are Remote Contact Centers the Future: Whitepaper?
As a worldwide concern over COVID-19 (coronavirus) grew, we saw businesses adapting to the new way of working. Contact centers saw some significant chan...
Conversations'19 Tour Reaches Zambia and Zimbabwe
We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier su...
New Generation Solution for Contact Centers
The need for real-time, event-driven, and multi-channel software for customer interaction management is what most businesses need today. New-age busines...
How to Choose The Right Contact Center Technology
We live in a world where organizations do not get a second chance to make a first impression. This is the reason why Contact Centers have stopped being ...
Why Your Contact Center Needs Live Chat?
Did you know that your customers are easily frustrated when the sales reps aren’t available?
How Automation Reigns The Contact Centers
Technology has changed the way people book an appointment with doctors or order their food online, thanks to automation tools that Contact Centers are a...