contact center

What is Workflow? A workflow is a sequence of recurring tasks, comprising interdependent business processes needing completion to reach a specific goal....

Contact centers make the spine of your customer experience. Any piece that you miss in the contact center eventually disturbs the experience for the cus...

Of all the customer service channels, live chat channels have proven to be the most preferred by both businesses and consumers. Consumers find it easy t...

We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier su...

Did you know that your customers are easily frustrated when the sales reps aren’t available?

Technology has changed the way people book an appointment with doctors or order their food online, thanks to automation tools that Contact Centers are a...

Since the early 2000s, the economy of Bangladesh has consistently grown at an annual pace of 6%. There is a massive growth and improvement in different ...

There has been plenty of hype around experience – User and Customer in the business circuit. More so in today’s digital age. These are the times o...

The travel and tourism (T&T) industry has steadily grown over the past few years. The world has become a global village. The improving economic cond...

One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in o...