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contact center

Conversations'19 Tour Reaches Zambia and Zimbabwe
We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier su...
Why Your Contact Center Needs Live Chat?
Did you know that your customers are easily frustrated when the sales reps aren’t available?
How Automation Reigns The Contact Centers
Technology has changed the way people book an appointment with doctors or order their food online, thanks to automation tools that Contact Centers are a...
Creating the Next Generation Outsourcing Centers in Bangladesh
Since the early 2000s, the economy of Bangladesh has consistently grown at an annual pace of 6%. There is a massive growth and improvement in different ...
Building a Modern Day Contact Center: Where UX meets CX
There has been plenty of hype around experience – User and Customer in the business circuit. More so in today’s digital age. These are the times o...
How to Build a Travel Contact Center?
The travel and tourism (T&T) industry has steadily grown over the past few years. The world has become a global village. The improving economic cond...
How Artificial Intelligence Improves Customer Experience In Contact Centers
One of the ways to measure the efficiency of a Contact Center is by taking into account the time it takes to connect a customer to a suitable agent in o...
Contact Center Technology Essentials For Contact Centers
If you’re operating a contact center, you know the importance of contact center technology in improving customer experience. Without the right too...
A Beginner's Guide to Start a Contact Center
No matter what type of contact center you are planning to set up, it is important to remember that setting up a contact center requires a considerable i...
Why Companies are Moving From On-Premise to Cloud Contact Centers
Uptil recently, enterprises majorly invested in “legacy” business software model. According to Forrester Research – “Around two third of the softw...