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Ameyo and Exotel Announce Merger

contact center technology

How Can Contact Center AI Change (and Lift) Customer Experience and Engagement?
In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close a...
Contact Center Technology Trends That Will Boom In 2020
The aim of any business is to acquire more customers and deliver exceptional customer service. But, without a sound strategy and technological transform...
Creating the Next Generation Outsourcing Centers in Bangladesh
Since the early 2000s, the economy of Bangladesh has consistently grown at an annual pace of 6%. There is a massive growth and improvement in different ...
Contact Center Technology Essentials For Contact Centers
If you’re operating a contact center, you know the importance of contact center technology in improving customer experience. Without the right too...
Contact Center Infrastructure (CCI): What You Should Know Before Setting Up Your Contact Center
If you call a well-managed contact center and speak to a nice & helpful customer support agent, it probably gave you the impression that you were ta...
Ways to Reduce Abandoned Calls in the Contact Center
Hold time is one of the key factors that is largely responsible for abandoned calls in the contact center. Even I have abandoned calls when faced with a...
5 Ways the Right Technology Will Advance Your Contact Center
Select the right technology for your contact center keeping the customer at the center and invest smartly. When talking about technology, the debates ar...
Need for Contact Center Analytics
Analytics keep track of performance and other key business metrics and Contact centers are a provider of valuable knowledge and information to customers...
Enriching a billion lives with Ameyo
Enriching a billion lives with Ameyo From the very inception, the evolution of technology has been for the upliftment and the gain of mankind. The major...