contact center technology
Irrespective of the industry, successful brands are dedicated to delivering the best-in-class customer service to drive customer loyalty. Interestingly,...
In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close a...
The aim of any business is to acquire more customers and deliver exceptional customer service. But, without a sound strategy and technological transform...
Since the early 2000s, the economy of Bangladesh has consistently grown at an annual pace of 6%. There is a massive growth and improvement in different ...
If you’re operating a contact center, you know the importance of contact center technology in improving customer experience. Without the right too...
If you call a well-managed contact center and speak to a nice & helpful customer support agent, it probably gave you the impression that you were ta...
Hold time is one of the key factors that is largely responsible for abandoned calls in the contact center. Even I have abandoned calls when faced with a...
Select the right technology for your contact center keeping the customer at the center and invest smartly. When talking about technology, the debates ar...
Analytics keep track of performance and other key business metrics and Contact centers are a provider of valuable knowledge and information to customers...