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Ameyo and Exotel Announce Merger

Customer Support

How to Rock Customer Support During Holiday Season
Ho ho ho! It’s that time of the year again! Get ready to celebrate and stuff your faces with some yummy food. Holiday season sure brings a lot of ...
How to Ace Self-service support with a Helpdesk Software
Are you still in two-minds about whether your business really needs self-service support since you already cater to most of the channels such as an emai...
Sentiment Analysis : Key To Empathetic Customer Service
Good brands understand their customers, but ideal brands understand the sentiments of their customers. They take care of customers’ needs by identifying...
Why Live chat? Benefits of Live Chat Software
With the evolution of technology, the customers’ expectations of service and support have increased tremendously. Now, offering support over a phone cal...
10 Must-Have Features In A Customer Support System
The harsh reality for today’s business organizations is that it takes months to find a customer and just few seconds to lose one. In the age of instant ...
Why and How To Measure Customer Support ROI
With customer experience research giants predicting CX to overtake price and product as the key brand differentiator by the year 2020, Customer Support ...
Top Mistakes of Resolving Critical Support Tickets
Working in customer service can be quite the tricky task. You always come across new people and every single one of them usually has a different request...
Top Customer Support Challenges and How to Solve Them
In this era of instant gratification, where everything is just a click away, pleasing customers has become difficult than ever before. Digitisation has ...
How to Delight Customers & Streamline Helpdesk Support with Smart Ticketing
Customer support is an integral and pervasive part of the business and it is crucial for the helpdesk support team to deliver the best service possible ...
How to Overcome Technology Challenges In Omnichannel CX
Ahead of Ameyo’s participation at the 7th Edition of the Big CIO Show held in Mumbai on 14th & 15th March 2018, we had written a blog about the “Rol...