Customer Support
A customer support system provides companies with the right technological infrastructure to optimize and automate customer interactions at scale. As a r...
Ho ho ho! It’s that time of the year again! Get ready to celebrate and stuff your faces with some yummy food. Holiday season sure brings a lot of ...
Are you still in two-minds about whether your business really needs self-service support since you already cater to most of the channels such as an emai...
Good brands understand their customers, but ideal brands understand the sentiments of their customers. They take care of customers’ needs by identifying...
With the evolution of technology, the customers’ expectations of service and support have increased tremendously. Now, offering support over a phone cal...
The harsh reality for today’s business organizations is that it takes months to find a customer and just few seconds to lose one. In the age of instant ...
With customer experience research giants predicting CX to overtake price and product as the key brand differentiator by the year 2020, Customer Support ...
Working in customer service can be quite the tricky task. You always come across new people and every single one of them usually has a different request...
In this era of instant gratification, where everything is just a click away, pleasing customers has become difficult than ever before. Digitisation has ...
Customer support is an integral and pervasive part of the business and it is crucial for the helpdesk support team to deliver the best service possible ...