CX
If you work in a contact center, you must be aware of customer experience challenges. How important is the customer experience for your business? Cust...
Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how many i...
Customer experience is no longer just the buzzword, it has already arrived in a big way and is here to stay and make an enormous impact particularly in ...
The holiday season is upon us. And when that happens, the spotlight shifts to the airline industry. Recently, there has been a substantial increase in t...
There has been plenty of hype around experience – User and Customer in the business circuit. More so in today’s digital age. These are the times o...