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cx strategy

How To Drive Your Organization Towards CX Maturity
As per a Mckinsey report, “70% of buying experiences are based on how the customer feels they are being treated.” This means that customer experience ma...
Customer Experience Strategy: What is a CX Strategy and Why You Need One
Whether you realize it or not, your company is a part of the customer experience industry. You can be an emerging Amazon set to dominate the ecommerce i...