e-commerce

How E-Commerce Contact Center Can Deliver Better Customer Support

According to statista, E-Commerce will reach $4.88 trillion in sales by the end of 2021. And 67% of millennial are using an online platform to do shoppi...

Is Your E-Commerce Website Meeting Customer Experience (CX) Standards?

The e-commerce website is a critically important part of the customer experience; for many customers, it will be the only way of interacting with the co...