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5 Factors to Consider in Assessing your Inbound Call Center Software

Is your inbound call center relying heavily on your software solution? Have you encountered instances where your software failed and caused inconvenie...

Adapting in the Social Media World: 4 Ways to Deliver the Best Customer Experience

The world is always changing and those who don’t change with it end up getting left behind. So is the scene with today’s markets. The internet has revol...

Tips for a Stronger Customer Engagement in the Digital Age

“Make a customer, not a sale,” said Katherine Barchetti. Barchetti’s featured customer satisfaction quote makes sense in the overall perception of havin...

6 Tips to Improve the Productivity of Your Call Center Agents

We all are aware of the fact that contact center services have a huge part to play when it comes to improving an organization’s productivity and e...

Rebranding 101: Lessons to Learn from Clear Channel’s New Name

Image Courtesy of Shutterstock The year is 1997. I am 16, and behind the wheel of my first automobile: a 1988 Toyota Camry in baby blue, courtesy of my ...