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Helpdesk

How a Help Desk Ticketing System benefits Customer Service
If you are into a company that offers customer support, you would be well aware of its challenges. Customers demand perfection and proactive responses t...
How to Improve Ticketing Insights with Helpdesk Reports and Dashboards
Actions speak louder than words. We have all heard of this saying. But it has never been truer as in the case of Customer Support Process. The success o...
Must-Have Features in a Good Helpdesk Software
A help desk is a centralized point of contact for the customers to seek support. For that to be a success the businesses need to have a help desk softwa...
Helpdesk Automation: The Next Big Thing in Ticket Management
In today’s technology-driven world, people expect no less than 100% perfection in their lives as technology has changed the needs and wants of customers...
Personalize Your Ticketing System With Easy Help Desk Customization
Customizing help desk software gives your customer support portal the look and feel of your brand and defines tailor-made workflows to extend the ease o...
Top Customer Support Challenges and How to Solve Them
In this era of instant gratification, where everything is just a click away, pleasing customers has become difficult than ever before. Digitisation has ...
Helpdesk Management System: Choosing the right Help desk Software for your Business
In continuation of my Help desk Software series (Also read: What is a Help desk Ticketing System and Why is it important), today, we will be talking abo...
How to Delight Customers & Streamline Helpdesk Support with Smart Ticketing
Customer support is an integral and pervasive part of the business and it is crucial for the helpdesk support team to deliver the best service possible ...