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Inbound Call Center

IVR to Voicebot: The Obvious Shift?
There has been a common concern among the customer experience and service professionals about voice channel fading away for the contact centers. But in ...
How Inbound Call Center Software Has Evolved?
Customers seek support from their providers on the channels they prefer the most. Some businesses provide a customer service contact number, the others ...
IVR Solutions for Customer Service: Top 7 Benefits of using an IVR System
Automation is no more a differentiating factor, but has become a necessity in making customer service a success. One of the most common tools to achieve...