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Ameyo and Exotel Announce Merger

IVR

IVR to Voicebot: The Obvious Shift?
There has been a common concern among the customer experience and service professionals about voice channel fading away for the contact centers. But in ...
Understanding the What and How of an IVR
We have all been on the receiving end of a call where a voice asks us to “Press 1 for support” or “Press 2 for Sales.” But how many of us actually under...
What Is An IVR and Why Business Needs Smart IVR System
Bad customer service experiences tend to stay with you for long and leaves a negative impression of the brand which affects your next decision like whet...
Improving Customer Experience with IVR Optimization
In today’s business scenario, keeping everything else constant, its customer experience (CX) that makes all the difference. But, how do we achieve an ex...
IVR Solutions for Customer Service: Top 7 Benefits of using an IVR System
Automation is no more a differentiating factor, but has become a necessity in making customer service a success. One of the most common tools to achieve...
Stroll Down Memory Lane – The History of Customer Service
Do you remember your parents or grandparents fretting over the fact that a product they recently purchased isn’t working fine and they have no idea how ...
By Ignoring IVR Analytics, you are Ignoring the Future
Truth be told – your IVR should never be ignored, and IVR (Interactive Voice Response) analytics play an all important role in the development of ...
7 Ways to Make your IVR More Customer-Friendly
Customers find an IVR system to be useful because it is faster, available 24*7, better for simple and routine tasks and of course a cost-effective solut...
Cloud IVR vs. On-Premise IVR – A Comparative Study
There was a time when you could run a call center with as much technology as you could fit inside one or two tin boxes. Then came a stage when software-...
Why Speech Enabled IVR Systems is the Best Way Forward
 Interactive Voice Response (IVR) systems have been around for quite some time now, but it is only recently that its importance is being truly appr...