ivr solution
Bad customer service experiences tend to stay with you for long and leaves a negative impression of the brand which affects your next decision like whet...
In today’s business scenario, keeping everything else constant, its customer experience (CX) that makes all the difference. But, how do we achieve an ex...
Automation is no more a differentiating factor, but has become a necessity in making customer service a success. One of the most common tools to achieve...
In the call center industry where customer satisfaction and retention is essential for success, it is an all-important task to look for strategies that ...
Like every other department in an enterprise, contact centers also face the pressure to minimize the company’s operating costs. This puts the management...
IVR (Interactive Voice Response) has transformed the way businesses handle customer calls. It has a huge role to play when it comes to customer care,man...
Building a Smart and Intelligent IVR is a complex procedure and requires great deal of understanding of the human psychology, business processes/domain,...