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ivr systems

What Is An IVR and Why Business Needs Smart IVR System
Bad customer service experiences tend to stay with you for long and leaves a negative impression of the brand which affects your next decision like whet...
Improving Customer Experience with IVR Optimization
In today’s business scenario, keeping everything else constant, its customer experience (CX) that makes all the difference. But, how do we achieve an ex...
IVR Solutions for Customer Service: Top 7 Benefits of using an IVR System
Automation is no more a differentiating factor, but has become a necessity in making customer service a success. One of the most common tools to achieve...
The Good, the Bad and the Ugly of IVR
In the call center industry where customer satisfaction and retention is essential for success, it is an all-important task to look for strategies that ...
How IVR Reduces Cost and Gains Productivity for the Business
Like every other department in an enterprise, contact centers also face the pressure to minimize the company’s operating costs. This puts the management...
7 Common IVR software mistakes you should Avoid
IVR (Interactive Voice Response) has transformed the way businesses handle customer calls. It has a huge role to play when it comes to customer care,man...
Guidelines for building a Smart IVR for your Business
Building a Smart and Intelligent IVR is a complex procedure and requires great deal of understanding of the human psychology, business processes/domain,...