Ameyo and Exotel Announce Merger

Knowledge Management System

Importance of Knowledge Management System in Call Center Platform
The art of running an organization is no less than possession of a superpower in these times. The data to be stored, controlled, channelized, filtered, ...
The Significance of Knowledge Management Process at Call Centers
Knowledge management or KM, as it is popularly known, has a variety of connotations for various people. A number of organizations look at KM as a proced...