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Ameyo and Exotel Announce Merger

Omnichannel

Live Chat Improves Customer Satisfaction: How You Can Leverage
Of all the customer service channels, live chat channels have proven to be the most preferred by both businesses and consumers. Consumers find it easy t...
How to Boost Collection Rate with Instant Messaging?
Debt Collections are always tricky. Debt recovery agencies have to be cautious to not to invade the personal space of payees and at the same time need t...
Omnichannel For Healthcare : Mapping Patient Experience with Technology
Traditionally, the competition between hospitals and health organizations primarily depended upon quality of service, speciality of the treatment and th...
Going the Omnichannel Way: Improving CX in the Automobile Industry
Buying a car is quite different from buying a dress or deciding which restaurant to visit tonight. A car is a big ticket product. The buying decision re...
Omnichannel Insurance: Why Your Company Needs an Omnichannel Approach to Serve Customers
The history of insurance is as old as the human civilization. Before the onset of the monetary economy, insurance was in the form of mutual-aid or help....
Ameyo Omnichannel CX Solution Gets a Face-lift
At Ameyo we constantly innovate and update our products and software to help our customers be one step ahead when it comes to providing a profound Custo...
7 Steps To Implement Omnichannel Strategy
A customer’s journey within an organization involves a lot more touch points today than it did five to seven years ago. Unlike earlier, customers can co...
Embrace These Omnichannel Strategies To Digitally Transform Your Contact Center
We live in the age of digital transformation, but are businesses really ready to address the needs of digital savvy customer? Picture this – you h...
Despite Digital Wave in the Contact Center Technology Space, Voice is Here to Stay – What Next?
There is a lot of talk about the impact of digital channels on call centers. Customer Experience leaders worldwide are walking through a maze of technol...